Having to get urgent A&E services is not generally something you plan for, and the pandemic means you may have more questions about accessing Urgent Care. So, we’ve made it simple by putting in place some streamlined processes to help make your visit easier.
How can I get Urgent Care Safely since the pandemic?
Firstly, we want you to know that keeping everyone safe is always our top priority. The steps we’re taking to ensure we isolate anyone who has Covid Symptoms. In order to do this we have put some easy steps in place. These allow us to establish how we can see you in the clinic. Also, it means we can keep specific areas dedicated to Covid testing. It’s really important that you come and see us in the event of an Accident or Emergency so please don’t put it off. Of
What are the Check-in Steps
Check out the quick video below, where Tania, our Nurse Practioner Guides you through the steps to accessing Urgent and A&E health care at East Care.
- You’ll be seen by our Rapid Triage Nurse on arrival
- They will allocate you to a green or a red stream.
- Green stream patients can proceeed to the counter and check in as normal.
- Red Stream patients (who have possible Covid Symptoms) can return to their car to wait for a phone call for further assessment.
- Once you’ve been assessed over the phone, you might be brought to a specific Isolation room to keep everyone safe. This allows us to take extra precautions.
What if I just need a Covid Swab?
However, if you’re coming specifically to get a Swab, you can go directly to our outdoor, drive through Swabbing Tent. You’ll find that around the back of the clinic and you can drive right over.
Which levels do the changes apply to?
Now that Covid-19 is in our community, we need to maintain vigilance through all levels. So these steps will apply moving forward. Finally, don’t forget to bring your mask and hand sanisitse when coming to the clinic. We’ll be doing the same! You can feel confident when accessing East Care for A&E and other services like Vaccintions and Covid-19 Boosters.