Emergency Dental Services

Got toothache, gum or jaw pain? Or a broken tooth? You can get emergency dental care in East Auckland. With two late night dental clinics a week, our onsite emergency dental services can help. Alternatively, our Urgent Care GPs can help with broken teeth or diagnose pain due to a dental issue.

emergency tooth extraction

Have a life threatening emergency?PHONE 111

When should I come to Urgent Care for toothache or following an accident?

If you’ve had an accident where you’ve hurt your mouth, lips or gums, you might need to come to Urgent Care before seeing the dentist.

Understandably, no one wants to wait for dental care. It can be very painful. So East Care has options to help you get the dental support you need.

Moreover, if you’ve had an accident where you’ve hurt your mouth, lips or gums, you might need to come to Urgent Care first. Also, this applies if you have broken a tooth or teeth.


What to expect when having emergency dental care:

  • First, we’ll check if you need any medical care to deal with bruising, swelling or bleeding.
  • Next, we can assess when you should see the dentist for chips or restoration.

Don’t delay in coming in if the tooth is loose, broken or has fallen out completely. Remember, the sooner we fix it, the more likely the tooth will survive!

Can I use my dental health insurance?

Southern Cross Health Society Easy-claim is available for members of this scheme.

Will ACC cover a broken tooth?

Generally, breaking a tooth is due to an accident. This could commonly be following a fall, a sporting accident, or taking a knock to the face.  So long as the claim meets the criteria of an accident, ACC will help cover the cost of emergency dental.

Of course, if you see our Urgent care team, we will chat about ACC and help you with the correct forms. Coverage is for unexpected, violent, and or accidental injuries.

What should you do if you damage or break or lose a tooth?

Luckily, we have a great dentist onsite at our Botany Road Health Hub. If the dentist is not open, contact us.

First Aid for a hurt or broken tooth

  • Is your gum or lip bleeding? Apply gentle pressure with a clean cloth.
  • Try to hold this in place for 15 minutes.
  • Bring any fragments, as they could be restored later.
  • If the tooth is displaced, gently move it into position. This can help save the tooth.

First Aid for a tooth that has fallen out

  • Has a tooth been knocked out or broken at the root? Chances are it can be replaced if you get urgent care. 
  • The longer it is out of the socket, the less likely we will have success.
  • Hold the crown of the tooth and rinse it briefly. 
  • Carefully push the tooth back into its socket. Then bite softly on a clean cloth to hold it in place while you get emergency dental care.
  • Meanwhile, ask a friend to call us or pre-register your visit to East Care so that we know you have a dental issue.

What if you can’t put the broken tooth back in the socket?

  • Protect the root cells by placing the tooth into a clean container with milk covering it.
  • No milk to hand? Try saliva in a cup or pop the tooth under your lip. Aim to keep the root moist and clean.
  • Drying or rubbing the tooth can damage the root.
east care emergency dental care

Opening Hours:

Monday to Friday from 8:30 am to 4:30 pm
Evening appointments on Tuesday and Wednesday
Saturday from 9 am to 5 pm
Sunday closed

Contact East Care Dental:

Phone: 09 277 1514
Email: admin@eastcaredental.co.nz

Location: 260 Botany Road, Botany Downs, Auckland, 2013

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.