Urinary tract infections

If you need to pass urine more urgently and have a burning sensation, you might have a urinary tract infection treatment. Get help with UTI infections after hours.

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What is a urinary tract infection (UTI)?

A UTI is a common infection of the urethra or bladder, causing pain and burning sensations. Importantly, if left untreated infection can travel to the kidneys.

So, if you suspect someone in your family has a Urinary Tract Infection, it’s important that they get urgent care.

What are the symptoms of a Urinary Tract infection (and who gets them)

The top symptoms of a UTI are:

  • Frequency urinating.
  • The urgency to go to the loo, but small amounts of urine are being passed
  • Pain or burning.
  • Feeling like you can’t empty your bladder
  • Fever.
  • Pelvic and loin pain.
  • Confusion and more falls or instability in the elderly.
  • Bedwetting in toilet-trained children.
  • Dehydration from not wanting to drink because of the burning pain when passing urine.

Who is most likely to get a Urinary Tract infection?

  • Females are much more prone to UTIs due to the anatomy of the urethra being close to the anus. It’s easy to get cross-contamination when you’ve passed a bowel motion. That’s why we always advise wiping from front to back.
  • Children are also at risk but often present with irritable behaviour. Also, they may be feverish as a primary symptom. Another indication may be a toilet-trained child who suddenly starts to wet the bed.
  • Did you know that male urinary tract infection is common in older men. Sometimes this is linked to conditions like enlarged prostates or kidney stones, which slow urine flow.
  • Pregnant women are at higher risk of UTIs, and it is important to get early care to prevent ongoing infections.
  • If you have kidney stones, it can increase the chance of a UTI infection taking hold.

Urinary tract (UTI) infection treatment

It’s not uncommon for the early symptoms of UTIs to be overlooked. As many men don’t realise that a male urinary tract infection is quite common, sometimes men soldier on.

Children, don’t necessarily complain of the burning but might talk about having a sore tummy, holding their genitals or having a fever and irritability.

The main factor in working out treatment is establishing if an infection is present. To do this, a urine sample should be taken.

Our nurses can do a dipstick check to look for protein in urine immediately.

Then, if we detect a protein is present, the sample can be sent to the laboratory for culture. As it takes some time for the culture to grow, our team can assess if antibiotics are needed. The lab result will tell us if the culture is resistant to the antibiotics selected. In this case, we will let you know if you need to change antibiotics.

First aid for Urinary Tract Infections

  1. Drink plenty of water to help flush out bacteria. Even if you are having trouble passing urine, you must keep drinking.
  2. Take simple painkillers like paracetamol to bring down fever and reduce pain.
  3. Ural Sachets will help take the sting out of burning urine sensations. Our onsite pharmacist can advise you on this.
  4. Some people find cranberry juice helpful. 
Come into our Howick clinic if you need UTI infection treatment.
East Care Health Medical Centre urgent care Fees

How to contact us

  • Address: 260 Botany Road, Howick 2013, Auckland
  • Postal: PO Box 38306, Howick 2145, Auckland

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.