Eye infections or conjunctivitis

Do you have a sore, weeping or ‘gritty’ feeling eye? You might have a bacterial infection, like conjunctivitis, and need urgent eye care. They can see if you need a prescription for antibiotic ointment or specialist care.

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How to know if you have an eye infection

If you’ve notices a sticky, pink or gritty feeling in your eye, you might have the symptoms of a bacterial eye infection or conjunctivitis. Above all, Conjunctivitis is the most common eye condition that causes pink and itchy eyes. Also, it is known as ‘pink eye’.

Does this sound like your eye symptoms?

  • Have your eyes been unusually  itchy or hurting?
  • Are your eyes extra sensitive to light and producing a lot of pus?
  • You’ve been suffering from allergies recently
  • been unwell with a virus?
  • experienced a scratch to the eye or a foreign body is in the eye.

Furthermore, if you are worried about tamariki, watch out for them rubbing their eyes or having discharge or pinkness. Importantly, get them to see a GP and don’t send them to school. Remember, conjunctivitis is contageous.

If the infection is the result of an accident, we will help you with ACC forms.

When to get urgent care for symptoms an eye infection or conjunctivitis

Naturally, our eyes are extrememly important to us. Therefore, don’t hesitate to get help urgently for any eye issue.

If you do need a prescription, our doctors will ensure the treatment should reflect the cause. In all types, it is important to keep the eyes clean and free of discharge. Our team always establishes the nature of the infection to prescribe the appropriate ointment or drops as necessary.

Commonly, Chloramphenicol drops of ointment is prescribed. However, remember that these need to be stored in the fridge. You might have had one of these prescription treatments before.

  • Chlorafast® (eye drops)
  • Chlorsig® (eye ointment)
However, if we are concerned, we will refer you to an optometrist or eye specialist.

First aid for conjunctivitis or an eye infection

In most cases, the symptoms of conjunctivitis often go away without antibiotics.

So, here are some helpful tips for treating conjunctivitis in adults and children at home.

  1. Before touching your eyes, wash your hands with soap and warm water.
  2. Dry your hands with a clean (or disposable) towel.
  3. Wipe your eye once, from the end nearest your nose to the outside, then throw the swab away.
  4. Continue until your eye is clean.
  5. Clean away any pus, crust or discharge with a disposable cotton swab soaked in water.
  6. Wash and dry your hands again.
  7. Seek Urgent Care if eye pain or conjunctivitis symptoms become more severe.
East Care Health Medical Centre urgent care Fees

How to contact us

  • Address: 260 Botany Road, Howick 2013, Auckland
  • Postal: PO Box 38306, Howick 2145, Auckland

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.