Eye injuries

Have you had an accident and hurt your eye? Get urgent care treatment for injuries to the eye including scratches, black eye bruising or chemical exposure.

eye injury urgent care black eye

Have a life threatening emergency?PHONE 111

When to go to urgent care for an eye injury

Any injury to the eye should be taken very seriously. Obviously, not treating your eyes following accident or injury can have serious consequences for your long term vision.

Types of eye injury commonly seen in urgent care:

  • blows to the eye from an accident, fall or attack
  • scratches
  • punctures
  • foreign bodies such as seeds, sand or small objects that can cause a corneal scratch
In the case of a black eye, we will need to check for fractures or bleeding around the eye.

Symptoms of a moderate to severe eye injury

If you have any of the follow symptoms of an eye injury, come directly to see us. 

  • change to vision, including blurring, spotting or flickering
  • pain inside and around the eye
  • twitching of the eyelid
  • a weeping eye with a flow of tears
  • blood showing in the eye or redness
  • severe injuries that have a puncture wound
  • pus is more likely to be a bacterial eye infection like conjunctivitis
  • blackness and bruising from an accident

Will ACC help with the cost of an eye injury?

Yes, ACC will help cover the cost of Eye injuries, including workplace accidents. So, expect us to help you fill out the ACC form.

First aid for an eye injury

Depending on the type of injury, you will need a different approach.

Blows to the eye:

  1. Apply an ice pack covered with a clean cloth.
  2. Try to keep your head still.
  3. Leave in place for 10 minutes while you seek medical help.

Chemical burns or irritant exposure to the eye:

  1. Quickly flush the eye with either saline (preferable) or clean water. Continue to flush with a lot of the fluid.
  2. Cover with a clean eye pad of cloth
  3. If acid or a strong chemical like bleach has come in contact with the eye, call 111.
Foreign bodies or punctures:
  1. Cover lightly with a clean eye pad or cloth.
  2. Don’t apply pressure to the eye. Hold it around the eye socket instead.
  3. Don’t try and remove large foreign bodies yourself.
  4. Get to urgent care swiftly. 
East Care Health Medical Centre urgent care Fees

How to contact us

  • Address: 260 Botany Road, Howick 2013, Auckland
  • Postal: PO Box 38306, Howick 2145, Auckland

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.