Counties Manukau District Health Board (public health)

The public health Counties Manukau District Health Board (CMDHB) is now called Te Whatu Ora – Health New Zealand Counties Manukau. For short, Counties Manukau Health. Find them located inside our health hub on Botany Road at East Care.

Public Health | Te Whatu Ora Counties Manukau Health | BotanySuperClinic

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What does Te Whatu Ora Counties Manukau do?

You might know Te Whatu Ora Counties Manukau as Counties Manukau District Health Board (CMDHB).
On a day-to-day basis, Te Whatu Ora leads the running of our health system for the whole country. This includes hospitals, specialist services and all primary and community care. In fact, all care will be based on the needs of the local community, and consequently, the health and well-being of our communities will be improved. 
One of the excellent facilities offered by the public health system is the Botany SuperClinic. You’ll find this outpatient clinic within the East Care Health Hub too.
Moreover, East Care has an extra close connection to Te Whatu Ora Counties Manukau because East Care’s CEO Benedict Hefford previously worked for CMDHB.

Functions of Counties Manukau Health in the NZ public health system

Counties Manukau Health is working closely with our partner Te Aka Whai Ora-Maori Health Authority and other DHB’s, as well as service providers like East Care to provide the best possible health outcomes for our community. The aim is to have a simpler and more coordinated system. Moreover, it aims to use public health resources well and will support the people of Aotearoa to live better and longer.

Why is Counties Manukau District Health Board now called Te Whatu Ora Counties Manuaku?

Like many things in life, the names of some familiar institutions are changing. This includes Counties Manukau District Health Board (CMDHB).

The good news is that these changes will provide more equitable and accessible health care to all people.  Quite simply, the name Te Whatu Ora (Health New Zealand) means the weaving of wellness.  It is the combining together of people, resources, thoughts and actions for the betterment and well-being of all.
To begin with, 2022 saw some very big changes to New Zealand’s national public health service.  We now have fewer district health boards, but the service you receive will look the same as before. All in all, changes are being made to improve the health and wellbeing of all New New Zealanders.
Te Whatu Ora Counties Manukau

Opening Hours:

Monday to Friday from 7am
Evening appointments on Mon, Tues & Thurs
Saturday – by appointment Sunday closed

Contact details:

Phone: 09 276 0000 or FREEPHONE 0800 266 513


Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.