If you think you have a sprain, the first thing you should do is try some home first aid. However, if you notice symptoms that suggest you may have serious injury, go to Urgent Care for treatment. Learn about the signs and treatment options for sprains.

urgent care for sprains | sprained wrist treatment | East Care

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How do I know if I have sprained an ankle, wrist or joint ?

The weekend are common times for sprains, as they are often associated with sports injuries. But it’s easy to sprain an ankle or knee with a fall or accident at any time.

Fortunately, our urgent care team are here to help.

A sprain is a soft tissue injury that occurs near a joint. Therefore, ankles, wrists and knees are the main types of sprains. A sprain differs from strain (which is a muscle tear).

Pop in if your symptoms are getting worse. Its good to know that ACC will help you cover the costs of treatment for a sprain.

Get urgent care for sprains

Anyone who experiences significant loss of function or severe pain should get a doctor’s care urgently.

Moreover, see a doctor if your symptoms are not improving or if worsening.

Watch out for symptoms of a bad sprain including:

  • tenderness
  • swelling
  • bruising
  • a popping feeling and instability
  • pain when trying to walk on a sprained ankle
Note that a bad sprain could have a similar presentation to a minor fracture. Therefore, we might need to send you for an x-ray following our assessment. Fortunately, Mercy Radiology is on the same site as East Care Urgent Care.

First Aid for Sprains

Of course, the most common type of sprain is a sprained ankle. Naturally, getting your weight off the ankle is very important. 

Follow the RICE first aid for sprains:

  1. REST: Assist the patient to rest in a comfortable position. Generally, this means sitting with support under the sprained limb or lying down if possible.
  2. ICE: Next, apply ice for significant pain. An ice pack will help to reduce pain as well as inflammation. Also, it can be applied for 10 to 20 minutes at a time and then be repeated once if pain persists. Remember, to get the best effect from the ice and to avoid burning the skin, always wrap an ice pack in a damp cloth before applying it.
  3. COMPRESSION: Consider applying a compressing bandage on an injured limb. Ensure that firm and even pressure is applied. However, be careful not to slow blood circulation to the affected limb’s fingers or toes. If the bandage increases your pain, DO NOT persist with it.
  4. ELEVATE:  Keep the sprained area elevated and at rest. meanwhile, arrange for urgent care. Ensure rest with elevation of the injured area for the first 24 to 48 hours.

Consider taking simple pain relief such as paracetamol

East Care Health Medical Centre urgent care Fees

How to contact us

  • Address: 260 Botany Road, Howick 2013, Auckland
  • Postal: PO Box 38306, Howick 2145, Auckland

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.