Care Group

Care Group is the overarching healthcare group that owns East Care. Delivering seamlessly integrated, quality healthcare and leadership to East & South Auckland, Tāmaki Makaurau.

Care Group Primary Care | Health Care Leadership Auckland

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What does Care Group do?

For over 30 years, Care Group has been at the forefront of delivering quality healthcare services to our Auckland communities.

Furthermore, in 2021, we officially became the largest provider of Primary Care in East Auckland, and one of the largest healthcare providers in the greater Auckland region.

Supportive, integrated healthcare is accessible through our well-connected and ever-growing, collaborative Primary and Urgent Care teams, specialist centres, property portfolio & supporting services.

All focused on delivering hau ora (physical, mental, social & spiritual needs) to our East Auckland whānau/families.

Auckland's growing family of connected providers

The Care Group journey began in 1987 with the opening of East Care Urgent Care.

Today, the 260 Botany Road health hub carries out ~50,000 patient consultations annually in conjunction with independently-operated services. Hosted by a range of independent medical specialists, the Care Group health hub services include:

Now, Care Group have expanded our primary care portfolio to include medical clinics at Botany Junction Medical, Ormiston Medical, Highbrook Medical & Pukekohe Family Health.

The Care Group healthcare leadership Team

Undoubtedly, if there was ever a time where health innovation could steam ahead, it is now.

At Care Group, the business of protecting our Communities has always required a high-performing team & management. This leadership has enabled us to shine even under the pandemic pressure.

With new leadership at the helm, we’re set to take an innovative approach and the ability to build strong relationships across the health sector. 

Our new Chief Executive, Benedict Hefford, has broad healthcare experience from the public and private sectors in NZ and the UK. So, if you’re looking to join the team as a healthcare professional, you’re looking in the right place.

Care Group Primary Care NZ

Hours of Business:

Monday to Friday 9 am – 5 pm

Contact details:

Phone: (09) 277 1573


Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.