If you’ve had an accident and suspect a bone might be broken or fractured, you’ll need an urgent x-ray. Fortunately, our GPs can refer you to get an x-ray onsite at our Botany Road health hub in Howick. X-ray imaging is open late night and after hours. Mercy Radiology Botany is open for x-rays 8.30 am – 9 pm, everyday.

East care xray Auckland

Have a life threatening emergency?PHONE 111

What conditions might I need to get an urgent x-ray for?

Have you hurt a limb and are experiencing trouble moving it? It’s not uncommon to fracture a bone even if you only had a minor accident or a fall. 

Getting an x-ray is the best way to diagnose the cause of limb pain, which could be breaks or fractures. Keep in mind, if you have Osteoporosis, you may be more prone to fractures.

But it’s also a sensible path to checking out chest complaints where people have signs of pneumonia.

Signs you might need a chest x-ray for pneumonia include:

  • chest pain
  • a persistent cough that produces mucus
  • strained breathing
  • fever

Come to our Botany medical centre for an x-ray any day of the week.

Will ACC cover my x-ray costs?

Generally, people need an x-ray following an accident. So, if you’ve been playing some weekend sport and strain or sprained a joint of limb, it’s worth checking there is no break or fracture. It will be classed as an accident, so ACC will help with your trip to an urgent care GP and x-ray costs. This applies even if you need an x-ray after hours or late night.

At East Care, we’re lucky to have East Auckland’s full-service Radiology and imaging team onsite at our health hub. So, our GPs can refer you directly to Mercy Radiology Botany for your x-ray. Next, we’ll be sent the results by the Mercy team to work out the next steps. Furthermore, if you had a fracture, you can pop back for ongoing care in our Nurse-led fracture clinics. From GP to x-ray, to after care, you can do it all in the same Howick location.

Signs that you need an x-ray urgently for a broken bone or fracture

Are you unsure how serious your injury is? Sometimes we notice an injury gets worse as time goes on. You might be surprised to hear that x-rays are the most common reason people go to urgent care!

Some symptoms that suggest you might need an x-ray:

  1. Bruising or discolouration – If you’re seeing a lot of colourful changes to your skin, it’s a sign of tissue damage. A sprain or a strain can cause bruising, but if you have darkening colour, there could be a fracture.
  2. Swelling – Of course its common to have swelling when you injure yourself, but monitor the amount. It could be the sign of something more serious like a broken bone.
  3. Misshaped or deformity of the joint of limb – if you see any unusual bends or bows to limbs or joints, it’s definitely time to get an x-ray. 
  4. However, if you see a severe bend with an obvious break, go straight to the hospital or call an ambulance on 111. Chances are it will need to be operated on or fixed in a hospital environment. 
If you aren’t sure, give us a call or pop in to our Howick Urgent Care for GP assessment either during the day or after hours for x-ray referral and follow up care.
East Care Health Medical Centre urgent care Fees

How to contact us

  • Address: 260 Botany Road, Howick 2013, Auckland
  • Postal: PO Box 38306, Howick 2145, Auckland

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.