Minor injuries

Learn how to treat minor injuries such as burns, lacerations, puncture wounds, bruises and sprains. Let us help you at Urgent Care.

Eastcare Accident Emergency Services

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What is a minor injury? (and when to come to Urgent Care)

Every day we help people with minor injuries in our clinic. Accidents happen! A quick assessment of a wound, graze, or laceration will determine what care you need. Our minor injuries clinic can help you with sprains, strains, bumps and bruises too.

Of course, if you already have an infection, you can see our Nurse Practioner who can give you a prescription to be picked up at our onsite Pharmacy.

Three steps for assessing a minor injury (and determining if you need to come to our centre)

  1.  Does the wound need stitching? If the wound is gaping or a cut is deep it will need to be assessed. If you wound is on the face it might scar if not properly treated. 
  2. Are you having difficulty controlling bleeding? If you’ve put pressure onto the cut and it is not under control within 20 minutes, come in to see us.
  3. If there is a foreign body inside the wound we might need to remove it for you i.e. glass, a thorn, gravel or a splinter. 

Signs your minor injury needs medical assessment & treatment

It’s important to get proper care of injuries that might become infected, no matter how minor they may seem. Unfortunately, cuts or burns that aren’t properly dressed are the least likely to heal well. 

Good wound care starts with careful, sterile cleaning and dressing. But sometimes, your wound might need topical or oral antibiotics later if an infection takes hold.  

Signs of infection or deterioration include:

  • swelling
  • pain or discomfort
  • oozing of pus or festering or a scab that is increasing in size. Could be accompanied by odour
  • redness or a red streaking around the injury
  • heat around the injury
  • fever if the infection takes hold

First Aid for treating a minor injury

  1. Here’s a list of tips to help you treat minor cuts and scrapes to avoid the risk of infection. However, if you have deep laceration that leads to excessive bleeding, we can help.
  2. Rinse the wound with clean water and an antiseptic solution like Dettol Wound wash spray.
  3. Gently apply firm, direct pressure to stop the bleeding.
  4. Check for any foreign bodies that might be stuck inside the wound. If it’s easy to remove you can use tweezers or come and see us.
  5. Apply an antibiotic cream, like Crytaderm, to keep the wound clean and moist.
  6. Wrap the wounded area and a bandage or sterile wound dressing.
  7. Ensure your tetanus shot is current. Ring your GP if you aren’t sure. Also, if you see signs of infection, it’s good to check you have been vaccinated recently. 

What to bring to Urgent Care

  • An ice pack can help reduce pain and swelling while you travel or wait to be seen.
  • Do you think a foreign body might need to be removed? i.e. a sting or a plant? It’s useful to take a picture of what you came in contact with (if possible). This allows us to identify if any further reaction may occur. i.e White Tail Spider bite.


East Care Health Medical Centre urgent care Fees

How to contact us

  • Address: 260 Botany Road, Howick 2013, Auckland
  • Postal: PO Box 38306, Howick 2145, Auckland

Complementary onsite health services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology. East Care’s one-stop-shop to ensure your visit to the Medical Centre is as stress-free as possible.

Pre-register online before you arrive

Pre-registering saves you time at check-in. Fill out your details and let us know if you need urgent care for in advance of your visit.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.