If you need a doctor’s referral to see a Specialist Consultant or for a medical service, we can help. Fortunately, a range of onsite health services are available at East Care, so getting the health care you need is easy.

Referrals at East Care Urgent Care | ACC claim referral | Dr Lorraine Forbes East Care

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How do I get a doctors referral for specialist treatment or services?

Seeing a General Practitioner is often the first step in resolving a health condition. Our Urgent Care doctors are skilled at diagnosing the root cause of a medical problem or accident. So, their next step is to ensure you are referred to the right people for ongoing care.

Sometimes the GP you see will make the referral to the Specialist on the day you see them, or they can contact your family doctor for non-urgent matters.

Medical investigations that do not fall under ACC (Accident Compensation) include referral to:

For information about the cost of your urgent care consult see our fees page.

What type of referral do you need after seeing Urgent Care for an accident?

Following an accident, you might need a referral to one of our onsite health services. At the same time, we will ensure you ACC claim has been created. 

Types of accident referrals include:

Do I need a GP referral for an ACC Treatment

Any form of accident will need an ACC claim filled out for NZ residents. Then ACC will be able to help with your medical care costs.

Once you have a claim number for your accident, any future appointments you have with health providers will be lodged under the same claim. 

This also applies to workplace injury ACC claims.

Do I need a doctors referral to be covered under my private health insurance care?

Not all private healthcare providers require a referral for insurance, but your urgent care doctor will make a referral if you need one for your insurance.

For instance, if you have had an accident and would like to see a specific specialist, we can discuss your options. Furthermore, we can chat about kinds of referral likely to be claimable on your insurance.

Naturally, we can also refer you for care to Te Whatu Ora who provide outpatient clinics at Botany SuperClinic and Browns Road Superclinic. This falls under the public health system, so is funded.

Eastcare Accident Emergency Services

Opening Hours:

Monday to Friday from 7am
Evening appointments on Mon, Tues & Thurs
Saturday – by appointment Sunday closed

Contact details:

Phone: 09 930 9400

Complementary onsite services

At our Botany Road premises, we offer a number of onsite services including a Pharmacy and Radiology to ensure your visit to the Centre is as stress free as possible.

Pre-register online before you arrive

Pre-registering saves you time in check-in.

Health care professionals providing advance care plans

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

The length of your first appointment with your new doctor will be as follows:

Age Screening appointment GP appointment Total
0-13 yrs - 15 minutes
15 minutes
13-17 yrs - 15 minutes
15 minutes
18-39 yrs 15 minutes
15 minutes*
30 minutes
40+ yrs 15 minutes
30 minutes
45 minutes

* Note: if you have a chronic condition, please make a booking for 30 minutes.

Payment is required at the time of consultation

You will get full access to the patient portal “My Indici” once you have completed your screening appointment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $14
18+ years $16
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday to Friday 8.30am to 5.00pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free 14 - 17 years - $14 18 years & over - $16

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.